Frequently Asked Questions

It is the responsibility of the patron to notify the bookkeeper of changes of ownership and tenants.  If you are selling property, please call the office prior to closing date in order to transfer the meter ownership.

Most times we may have received the payment after the bills are printed.  Call our office and we will help make sure your payment has been credited.

Check your meter and surrounding area for possible leaks.  Next, call our office and report low pressure in your area.

The most likely fixture in your home that is leaking is your toilet.  You may not hear the toilet refilling, but it may still be quietly “topping off” the water level in your tank.  To check for this type of leak add a few drops of food coloring to the tank of your toilet and then wait an hour or so.  If the colored water in the tank appears in the bowl of the toilet, without flushing, then the toilet is leaking.

You can detect a leak on your meter by turning off all water in your home and then check your meter.  If the little red dial (leak indicator) is turning then you have a leak. 

After a rain many times ground water is in your meter well.  More than likely it is not a leak unless water is continually flowing out of the top.